Refund

Refund Policy

At By Vicky, we hope you love your pieces, but if for any reason you are not satisfied, we offer a 30-day return policy for all customers in the US.

Return Process:

• If you opt for Store Credit, 100% of the paid value will be returned.
• The return window starts from the day the order is fulfilled. Please note that shipping fees are not refundable.
• Refund will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

To qualify for a return:

• Items must be in their original condition without signs of wear or damage.
• Items returned by mail must be in all original packaging (tags, box, and pouch included).
• We DO NOT offer a refund for international purchases.

How to Start a Return:

• To initiate a return, please click here.

Inspection and Refund:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Conditions:

• By Vicky reserves the right to refuse a return on any items received back in unsatisfactory condition.