Lifetime Guarantee

Lifetime Guarantee Policy

At By Vicky, we stand behind the quality and craftsmanship of our pieces. We are proud to offer a lifetime guarantee on all our jewelry, ensuring your satisfaction and peace of mind.

Our lifetime guarantee includes:

  • Replacement of Zircon Stones: Should any zircon stones in your jewelry become damaged or lose their brilliance, we will replace them free of charge.

  • Plating Assurance: We guarantee the durability of the plating on our jewelry. If there is any fading or tarnishing of the plating, we will replace your piece at no additional cost.

Please note:

  • While we strive to create durable and long-lasting pieces, normal wear and tear may lead to the breakage of headpins. This is not covered under our lifetime guarantee.
  • In the rare event that a product arrives with a defect, you have 30 days from the date of delivery to initiate a return or exchange process and return the itens here.

For any questions or assistance regarding our guarantee policy, please contact our customer service team at support@byvickyjewelry.com. Your satisfaction is our priority.

By Vicky