FAQ
GENERAL
Where are you based?
By Vicky is based in New Jersey, NJ.
I want to contact you. How can I get to you?
No worries! We are directly contactable through instagram DM byvicky_jewelry or at Support@byvickyjewelry.com
I emailed customer service, how long will it take them to respond?
For email, expect a response within 24 hours from our representatives. Our representatives are available all week.
Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
SHIPPING & ORDERING
Which countries do you ship to?
We ship to USA and Worldwide.
I filled in a wrongfull shipping address, or ordered the wrong item(s) and i would like to change it, what can i do?
Mail us within 12hrs after placing your order so we can change it for you. After this 12hr time period your order will be processed and we are unable to make any changes or cancellations.
How do I track my order?
Once your payment is finalized and your order has been processed, you will automatically receive tracking information about your order.
Hey! I haven’t received my order yet, what shall I do?
Please just contact one of our representatives at support@byvickyjewelry.com
They are more than happy to update you on your order and the estimated delivery date.
Hey my garment has arrived damaged, what now?
Again just contact us at support@byvickyjewelry.com and we will immediately resolve your issues.
RETURNS & REFUNDS
What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 30 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.
I want to return something. What should I do?
Returns are accepted on all items for any reason within 30 days of delivery date as long as the items are unworn, undamaged, and in original packaging. Want to know how to return? check our customer care page here.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied by original method of payment.
Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not possible to change or cancel your order.
I have placed an order during the sale. Can I return my order?
All orders placed during sale are final and can therefore not be returned.
What payments methods are accepted?
We accept the following payment providers: Paypal, American Express, Visa, MasterCard, Discover, meta pay, google pay, shop and Affirm.